Frequently Asked Questions

To open an account at 90joli, you need an active mobile number and a valid email address. Enter your correct name, date of birth, and contact details in the registration form. Please note that 90joli is only for players aged 21 and above — your National ID or passport details may be required during age verification.

No, each person may only hold one account. Creating multiple accounts is a violation of 90joli's rules and may result in account suspension or termination. If you believe there is a problem with your existing account, please contact our live chat support directly instead of opening a new account.

Click the "Forgot Password?" option on the login page and enter your registered mobile number or email. A verification code will be sent to you. Enter the code and set a new password. If you still have trouble, our 24/7 live chat support team will help you.

Account verification is generally completed quickly. Once you submit a clear photo of your National ID or passport, our team will review and approve it as soon as possible. If you have any questions during verification, let us know via live chat.

There can be various reasons for an account suspension — such as unusual activity, rule violations, or incomplete verification. In this case, email [email protected] immediately or contact us via live chat. Our team will review the situation and provide the appropriate assistance.

Deposits to 90joli via bKash are generally processed instantly. Your account balance will be updated within a few minutes of a successful payment. If there is a delay for any reason, contact us via live chat with your transaction ID and we will resolve it promptly.

The minimum deposit at 90joli is ৳300 — this applies to all three methods: bKash, Nagad, and Rocket. The minimum withdrawal amount is ৳500. These limits have been set with the convenience of Bangladeshi players in mind.

Withdrawal requests are generally processed within 30 minutes to 3 hours. If your account verification is complete, this time may be even shorter. If there is a slight delay during busy periods, please contact live chat if you have been waiting for more than 3 hours.

90joli does not charge any additional fees for deposits or withdrawals. However, bKash, Nagad, or Rocket may apply their own service charges — please refer to the terms and conditions of the relevant mobile banking service for details.

To deposit via Nagad, log in to your account, select the "Deposit" option, and choose Nagad as the payment method. Enter the desired amount and follow the transaction instructions. Once the payment is confirmed, your balance will be updated within a few minutes. The minimum deposit amount is ৳300.

Once a withdrawal request has started processing, it is generally not possible to cancel it. However, if the request is still in "Pending" status, contact live chat quickly — our team will assist if it is possible.

To bet on BPL (Bangladesh Premier League) matches at 90joli, first add balance to your account, then go to the cricket section and select a BPL match. You can place bets on various options including match result, toss, and top run scorer. Live betting also allows you to bet while a match is in progress.

RTP (Return to Player) is the theoretical return rate of a slot game — it is a theoretical figure indicating how much, on average, may be returned for every ৳100 bet over the long term. A higher RTP means the game is comparatively more favorable. However, the outcome of every spin is completely random and does not depend on previous results.

Yes, 90joli is fully mobile-friendly. All games and betting options are accessible through the browser on both Android and iOS devices. Slots, live casino, and cricket betting are all easy to play on mobile. No separate app download is needed.

90joli's live casino games are operated through internationally recognized software providers such as Evolution Gaming and Ezugi. These providers undergo third-party audits to ensure fair play. Dealers conduct games in real time via video stream.

Aviator by Spribe is a crash-style game where a plane flies and the multiplier keeps increasing. You need to "cash out" before the plane crashes. Deciding when to cash out is the key decision. Keep in mind that the outcome of every round is completely random and no specific strategy guarantees a win.

After opening a new account at 90joli, you will receive a 100% bonus on your first deposit, up to ৳5,000. For example, if you deposit ৳1,000 you will receive an additional ৳1,000 bonus — giving a total balance of ৳2,000. Or if you deposit ৳12,000 you will receive a ৳5,000 bonus — a total of ৳17,000. To claim the bonus, apply any promo code at the time of your first deposit after registration.

A wagering requirement is a guideline specifying how many times the bonus amount must be bet. The wagering requirement for 90joli's welcome bonus is 15x. This means if you receive a ৳1,000 bonus, you must complete a total of ৳15,000 in bets before making a withdrawal. See the promotion section of your account for full bonus terms.

90joli's VIP program has three tiers — Bronze, Silver, and Gold. Bronze members receive up to 0.3% weekly cashback, Silver members receive 0.7%, and Gold tier members receive up to 1.0% weekly cashback. By playing regularly, you can advance to a higher tier.

The games or betting sections eligible for bonus use depend on the terms and conditions of the promotion. For the welcome bonus, the eligible games will be clearly stated in the bonus details section of your account. Contact live chat for more information.

Yes, 90joli regularly launches various promotional offers. Special cricket betting offers during BPL and IPL seasons, special bonuses during festivals such as Eid or Pohela Boishakh, and regular reload bonuses may be available. Check the promotions section of your account regularly for the latest offers.

Yes, 90joli uses SSL encryption technology to keep all your personal and financial information secure. Your data is not sold or shared with third parties. Please read our privacy policy for more details.

90joli is only for players aged 21 and above. Age is verified during account registration and minors are not permitted to create or use an account. We give the highest priority to responsible gaming.

Yes, 90joli supports responsible gaming. If you feel that gaming is going beyond your control, you can request a self-exclusion or a temporary account break. To do so, contact us via live chat or at [email protected]. You will find more information on our responsible gaming page.

If you notice any unusual login, unauthorized transaction, or suspicious activity on your account, change your password immediately and notify us via live chat or at [email protected]. Our security team will take prompt action.

If a family member is experiencing problems with excessive gaming, you can contact 90joli's responsible gaming department. Our responsible gaming page has helpful information and support guidelines. Please do not hesitate to seek help — it is an important step.